When can an order be reviewed?
Food products are not eligible for return or exchange due to their perishable nature. If your order arrives damaged, defective, incorrect, or has a quality issue, please contact Zekra Sweets promptly with your order details and clear photos of the issue.
We will review the information and, where appropriate, arrange a replacement or issue a refund for the affected item. Resolution may depend on the nature of the issue and the information provided.
How to contact us
Please include your order number, the name used for the order, a short description of the issue, and photos where relevant.
Contact Zekra Sweets